Privacy policy
Draft: the text is under legal review.
Who processes your data
Your data is processed by Voice Consulting. We work out how a business runs and hand its routine to AI.
Write to the form at the bottom of the page with any question about your data. We reply within 10 working days.
What data we receive
Chat: the text of your messages, the time, the language and a session number in a browser cookie.
Request form: your contact (Telegram, WhatsApp, Instagram or email), and your name and task if you gave them.
Server: your IP address in technical logs. We need it to stop password guessing and spam.
Please do not send health data, passwords, card numbers or other special categories of data in the chat.
Why, and on what basis
To answer your question in the chat and handle your request: art. 5(1)(b) and 5(1)(j) of the Law of Georgia on Personal Data Protection.
To improve the answers of the agent and check their quality: legitimate interest, art. 5(1)(i).
To protect the site from attacks and abuse: legitimate interest, art. 5(1)(i).
The AI agent in the chat
Free questions in the chat are answered by an AI agent built on the Claude model of Anthropic. Messages of the agent are marked in the chat.
The agent can make mistakes. A manager confirms prices and timelines. The agent makes no decisions with legal effects for you.
What is required
A request needs a contact: without it we cannot reply. Your name and task are optional.
Without consent to the transfer to the USA, the ready-made buttons of the chat and the request form still work.
Who else receives data
Hosting: the server that runs the site and keeps the database. We will name the provider and the country once the permanent hosting is chosen.
Anthropic PBC (USA): after your consent, receives the conversation of the chat so the model can answer. If you write your contact in the chat, it goes to Anthropic with the conversation.
Telegram: the team gets a notice of a new request. It holds the request number, its source, the language and the kind of contact. The contact itself, your name and the chat do not go there.
Transfer to the USA
The USA is not on the list of countries with adequate data protection (order of the Auditor General of the State Audit Office No. 007 of 14.04.2026). So the conversation goes to Anthropic only with your written consent under art. 37(2)(d) of the Law: before your first own question the chat shows a line about the transfer and an «I agree» button.
The risks of the transfer: in the USA public authorities may access the data under US law, and your rights there may differ from your rights under the law of Georgia.
The ready-made buttons answer without any transfer. Anthropic keeps requests for up to 30 days and does not train its models on them. A request that breaks the usage policy of Anthropic may be kept for up to 2 years.
You can withdraw your consent with the button below. The withdrawal does not undo a transfer that has already happened.
How long we keep data
The terms are in the table below. After its term, data leaves the working database within a day and the backups within 30 days. Technical logs with IP addresses are kept for up to 30 days.
The texts of the chat are kept by the software core of the chat. Until it can erase them by term, we hand the list of such conversations over for erasure by hand.
| Data | Term |
|---|---|
| Requests (from the last change of status) | 12 months |
| Details of a chat without a request (from the last message) | 90 days |
| Consent to the transfer to the USA (and not before the chat and the request) | 12 months |
| Sign-in sessions of the team | until the session ends |
| Accounts of team members who left | 12 months |
| Log of team actions | 12 months |
| Log of requests about your rights | 36 months |
- Requests (from the last change of status)
- Term
- 12 months
- Details of a chat without a request (from the last message)
- Term
- 90 days
- Consent to the transfer to the USA (and not before the chat and the request)
- Term
- 12 months
- Sign-in sessions of the team
- Term
- until the session ends
- Accounts of team members who left
- Term
- 12 months
- Log of team actions
- Term
- 12 months
- Log of requests about your rights
- Term
- 36 months
Cookies
The site sets one technical cookie, voice_session. It appears after your first message in the chat or a click on «I agree», lives 30 days and is not readable by page scripts (HttpOnly). There are no advertising or analytics cookies.
The «New chat» button starts a new conversation. The earlier chat stays for the term in the table.
To withdraw your consent to the transfer to the USA, press «Withdraw consent» in the section «Transfer to the USA» or delete the cookies of this site. To delete the chat, write to the form at the bottom of the page.
Newsletters
We send no newsletters. The contact of a request is used only to reply to it.
Your rights
You can learn what data we hold, get a copy, correct it, delete it, receive it in a machine-readable form and withdraw your consent.
You can also ask us to block the data, to stop processing it and not to be subject to a decision made only by automated means. The agent makes no such decisions.
Send your request to the form at the bottom of the page from the contact you gave in your request. We reply within 10 working days.
Where to complain
If you think we break your rights, contact the State Audit Office of Georgia (sao.ge) or a court.
How we protect data
The connection to the site is encrypted. The team signs in to its panel with a password and a second factor. Every view of a request is written to a log. Backups are encrypted.
If a breach happens
We will tell the regulator within 72 hours. If the breach puts you at high risk, we will tell you as well.
Children
The site is for businesses and not meant for people under 18.
Changes to this policy
The date of this version is at the top of the page. We send earlier versions on request.
Languages
The policy is published in Russian, English and Georgian. Where they differ, the Russian version applies.